Refund policy

Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must be unused and in its original condition, with all tags, dust bag, and packaging box intact along with the receipt or proof of purchase.
To start a return, email us at support@rumo.co.in or you can login in to your account for self-serve returns. Returns must be sent to our warehouse in New Delhi and the return shipping costs are borne by the customer. Items sent back without first requesting a return will not be accepted.

Damaged or Defective Items
Please inspect your order upon reception. If an item is defective, damaged or incorrect, contact us at support@rumo.co.in or +91-8178971611 within 48 hours of delivery. Pickup and replacement will be arranged by RUMO and the process typically takes 5-7 business days.

Exchanges
The fastest way to exchange is to return your item and once the return is accepted, place a new order for the item you want. 

Refunds
Once we receive and inspect your return, we will notify you of the approval. Refunds are issued as store credit in the form of a gift card, valid for 6 months from the date of issue, redeemable on your next purchase.